Privacy Policy

1. Introduction

Chello Yaku Hotel (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect when you visit our website or make a booking, how we use it, and your rights in relation to it.

2. Information We Collect

We may collect the following types of personal information:

• Identity data: Name, date of birth, government ID details (collected at check-in).
• Contact data: Email address, phone number, and mailing address.
• Transaction data: Booking details, payment information (processed by Stripe — we do not store card details), and loyalty point history.
• Usage data: Information about how you use our website, including IP address, browser type, pages visited, and referral sources (via cookies).

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your reservations and payments.
• To communicate with you regarding your booking, including confirmation and pre-arrival emails.
• To manage your loyalty rewards account and referral activity.
• To improve our website, products, and services.
• To comply with our legal obligations.

4. Third-Party Services

We share data with trusted third parties only to the extent necessary to provide our services:

• Stripe: For secure payment processing. Stripe’s privacy policy is available at stripe.com/privacy.
• SendGrid: For transactional email delivery (booking confirmations, etc.).
• Firebase / Google: For authentication, database, and file storage services.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records are retained for 7 years to comply with tax and accounting requirements. You may request deletion of your account data at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict certain types of processing.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, please email us at hello@yakustay.online.

7. Cookies

We use cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS encryption.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a prominent notice on our website. The date of the most recent revision is displayed at the top of this page.

10. Contact

For privacy-related enquiries, please contact us at hello@yakustay.online.